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The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as The SUNY Canton College Association Online Store). Your use and/or placement of any order indicate your acceptance of these Conditions.
Ordering Policy:
A) All orders placed on this site are under an implied contract. Once payment is processed, any cancellation of an order made on this site may be irreversible. If a cancellation is needed an email must be sent to the coordinator of this site in order to stop the order from being shipped. If already shipped then the item may be returned per the sites return policy below.
B) All orders will be processed within one business day of the receipt of the order, unless a delay is necessary per any issues with the order. Issues that might occur include, but are not limited to the following: Issues with supply, payment or shipping address of the consumer. All issues placed on a Friday will not be processed until the following Monday and may not be shipped out until the following business day as per our shipping policy which will be explained below.
C) All items sold on this site are the property of The College Association Bookstore. All pictures shown are actual pictures of store stocked items. We will do our best to show each item in its entirety, by making pictures available in each color for each item.
Shipping Policy
A) All orders will be shipped via Fedex Ground or Fedex Express, unless otherwise requested by you the consumer. Shipping rates are supplied by a calculator that will reflect the actual charge Fedex would imply. All shipment charges are based on weight, size, and value of the shipment as well as the mode of shipment (Ground or Express).
B) Fedex Ground can take anywhere from 3 to 10 business days within the lower 48 states. Alaska, Hawaii and Puerto Rico will be shipped Fedex Express as Fedex Ground is not an available option. Fedex Express offers overnight and 2nd day shipping options, which will take the implied amount of time from the actual shipment date.
C) All International orders will be shipped via Fedex Priority International. Due to the customs, legal paperwork and stops needed for all shipments that are international, there is no implied delivery time available for International shipments. The price of all international shipments might not be available at the time of order. If you are concerned about the cost of shipment for your order, you may email the site coordinator to cancel the shipment or inquire about alternative shipping methods.
D) All orders will be shipped no later than two business days after the order has been received, unless there is an issue that needs to be addressed, in which case the site coordinator will contact you via email or phone. Most orders will be shipped out immediately after processing, depending upon the time of day that the order is received.
Return Policy
1) In order to receive a full refund for a returned item, the customer (you) must comply with the following guidelines.
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A return request must be submitted for approval within 30 days of the receipt of the item, the request shall be submitted via email to the online site coordinator
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The return request is as simple as stating what item you wish to return, the order number of the item, as well as the reason for the return
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Item must be returned within 30 days of receipt or return request approval
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The original receipt or invoice must accompany the item
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Your full name, address and telephone number must be provided
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The card number, type, expiration date and security code of the original payment method must be made available for refund purposes, as the original payment method is the only way a refund will be applied for any returned items.
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The item must be returned in the original condition it was purchased in, including all tags.
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Preferably, but not mandatory, The College Association Bookstore would like a reason for return in order to better serve our customers.
2) All items damaged during return shipment or altered from the time of receipt of the item will be non-refundable. If received by The College Association Bookstore in such condition as deemed non-refundable, the items will only be shipped back to the customer at the customer's expense. The customer assumes all shipping costs associated with the return of any item not damaged during original shipment.
3) Shipping costs for any items ordered are non-refundable unless an error was made by an employee of The College Association Bookstore. Any errors must be made known to the coordinator of the site via email or per phone conversation.
Privacy Policy
1) Information collected from the customer (you) will be used for purposes pertaining to the ordering of products from our site. Such information will not be made available to any persons not associated with The College Association Inc. unless it is mandated by law.
2) Information collected during the ordering process will be information such as your name, shipping address, billing address, phone number, email address, payment method (i.e. credit card number, student id number, credit card expiration date, credit card type and the credit card security code) and the username and password for our site. This information will only be made available to those persons within The College Association Inc. that need this information for payment purposes. Such persons will include but not be limited to accountants, managers, system access operators and store clerks.
3) Other information collected by our site, such as information regarding your IP address, your internet service providers IP and browser platforms will not be known to any persons other than those who access this site for service and maintenance purposes.
4) In the event of any newsletters that you have signed up for, the website coordinator will be in charge of emailing them to the email address that you have listed on file, which in turn is only accessible to any coordinators involved with the maintenance of this site. We may also collect information from a voluntary online survey submitted by the coordinator of the site. Such information will only be shared with those persons within The College Association Inc. on a need-to know basis.
5) In the event that any support is needed for the use of our site, any information collected will be made available only to those individuals within The College Association Inc. that will be involved with any technical support cases. These individuals will include but not be limited to the website coordinator, store clerks, store manager and accountants. In addition we may contact our systems access operator in order to obtain additional input into any problem that may be out of our realm of experience.
We will make any and all efforts to keep any personal information on a need-to know basis. It is the responsibility of The College Association Online Bookstore to ensure that your information is kept private and only used within the following guideline:
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We shall identify any purposes for the collection of personal information at the time the information is requested.
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We will only collect, use and disclose personal information with your knowledge and consent, unless it is mandated by law for us to do otherwise. You may withdraw your consent at anytime with reasonable notice.
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We shall limit the collection of personal information to what information is necessary as stated by our Privacy Policy. Any extra information requested will be with your consent and knowledge for the purposes in which it is being collected.
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We will not disclose any personal information you have given us, unless it is for the purposes in which the information was requested, you were made aware and gave consent, or unless required by law.
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All information will be retained long enough to fulfill the purposes for which it was obtained, unless consent was received by the customer to do otherwise.
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All information dispensed over the phone, unless otherwise requested, will be disposed of as soon as the purposes for which it was collected, are fulfilled.
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Due to everchanging technologies and laws, we may update our privacy policy in order to comply with these changes. Please keep track of these changes by visiting our terms and conditions pages.
If you have any questions about the privacy policy or any other topics covered within the terms and conditions of our site, please contact the Website Coordinator David Akins by email at akinsd@canton.edu or by phone at 315-386-7112.
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